Refund & Return Policy
Last Updated: June 2026
Return Eligibility
Products may be returned within 14 days of delivery if:
- Unused
- Original condition
- Original packaging included
- Proof of purchase provided
Non-Returnable Items
- Customized products
- Digital products
- Gift cards
- Clearance items
Damaged or Incorrect Orders
Report issues within 48 hours of delivery.
Refund Process
Approved refunds are processed to the original payment method within 5–10 business days.
Shipping Costs
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Requests
Eligible products may be exchanged based on stock availability.
Cancellation Policy
Orders may be canceled before shipment.
Contact Information
Email: osaosaosa110@gmail.com
Phone: +201515345143
Business Hours: Contact us via WhatsApp or Instagram (response within 24 hours)
